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| Personalized Customer Service is a major priority at INOX-TECH. We offer our customers a personalized service which includes a strong technical support network leading to rapid problem solving and increased customer satisfaction. All orders are computerized and can be traced by a touch of the keyboard. |
- INOX-TECH’s regular business hours are from 7:30 A.M. TO 4:30 P.M. Eastern Standard Time, although you may be able to contact people outside of these hours by dialing the extensions listed in the company directory. INOX-TECH also has a 24 hour emergency at Local 400 of our regular business numbers.
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- After hours when a person dials either 1-450-638-5441 or our toll free number 1-800-361-0319, they will immediately be given the option to request emergency service. This option will connect them with the technician on duty who will either respond directly or re-contact the caller within 30 minutes. In non-emergency situations leave a message at the appropriate local as described in the company directory or visit the Contact Us page.
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- For minor troubleshooting problems a recommendation will be forthcoming almost immediately. For major problems a written report/recommendation will be submitted to the customer within 24 hours with troubleshooting procedures to correct the problem.
After sales Support
- Scheduled Maintenance
- Troubleshooting & diagnostics
- Repairs
- Modification or upgrades
- Spare Part
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| INOX-TECH engineers and technicians are experienced in travelling to customer sites to install, train, commission or service equipment if repairs/modifications are required. INOX-TECH has work crews available to answer to customer requests. For on-site repairs or modifications see our Contact us segment for links |
| The INOX-TECH customer service department is headed by Jason Dostie who oversees the scheduling of work crews and the delivery of spare parts. The preparation of all technical manuals are overseen by the project manager who is also available to provide expert technical advice to customers. |
Most system parts are kept in stock and are available to be expedited rapidly |
